At Shivdeep Travel, we understand that travel plans may change, and we aim to provide you with a hassle-free cancellation and refund process. Please review our cancellation and refund policy carefully before making a booking.

1. Cancellation Policy

• Hourly Packages: For hourly packages, cancellations made less than 24 hours before the scheduled pickup time will incur a cancellation fee equal to 50% of the total fare.

• Outstation Packages: For outstation packages, cancellations made less than 48 hours before the scheduled pickup time will incur a cancellation fee equal to 50% of the total fare.

• Wedding Car Rentals: For wedding car rentals, cancellations made less than 7 days before the event date will incur a cancellation fee equal to 50% of the total fare.

2. Refund Policy

• Refunds for cancellations will be processed within 7-10 business days from the date of cancellation.

• Refunds will be issued to the original payment method used during booking.

• In the event of a cancellation, the refund amount will be calculated after deducting the applicable cancellation fee.

• In cases of no-show or cancellation after the scheduled pickup time, no refund will be provided.

3. Requesting a Cancellation

To request a cancellation, please contact our customer support team via email at [customer support email] or by calling [customer support phone number]. Provide your booking details, including the booking ID and pickup date/time.

4. Refund Eligibility

• You are eligible for a refund if you have adhered to our cancellation policy and have canceled within the specified time frames.

• Refunds are not applicable for bookings canceled after the scheduled pickup time or in cases of no-show.

5. Exceptional Circumstances

In exceptional circumstances, such as vehicle unavailability or unforeseen circumstances on our part, we reserve the right to cancel your booking. In such cases, you will be entitled to a full refund.

6. Changes to Bookings

If you need to make changes to your booking, such as rescheduling or modifying the details, please contact our customer support team. Changes may be subject to availability and additional charges.

7. Contact Us

If you have any questions or require further clarification regarding our cancellation and refund policy, please feel free to contact us at [customer support email] or [customer support phone number]. We are here to assist you and ensure a smooth booking experience.