At Shivdeep Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile app, or services. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect

1. Personal Information: When you make a booking, we may collect personal information such as your name, contact number, email address, and payment details.

2. Location Information: We may collect your location data to provide you with accurate pickup and drop-off services.

3. Usage Information: We gather data on how you interact with our platform, including your device information, IP address, browser type, and pages visited.

4. Communications: We store communications you have with our customer support, including emails, chats, and call recordings for quality assurance.

How We Use Your Information

1. Service Provision: We use your personal information to provide transportation services, process bookings, and ensure a smooth user experience.

2. Communication: We may contact you via email, phone, or app notifications for booking confirmations, updates, and important information.

3. Payment Processing: Your payment details are used to process transactions securely and prevent fraudulent activities.

4. Customer Support: We may use your information to resolve queries, provide assistance, and improve our services.

5. Personalization: We may use data to personalize your experience, recommend offers, and enhance our services.

Data Sharing

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: We may share your data with partners and service providers to fulfill your bookings.

• Legal Compliance: We may disclose information as required by law, regulation, or legal proceedings.

Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your Choices

You can:

• Access and update your personal information in your account settings.

• Opt-out of marketing communications.

• Delete your account, subject to applicable legal requirements.

Cookies

We use cookies and similar technologies to enhance your experience and collect data on site usage. You can manage cookies through your browser settings.

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [contact email/phone number]. We are committed to addressing your inquiries promptly.

This Privacy Policy was last updated on 24/09/2023.